Here are 100 stats on digital transformation written to help you make the business case for undergoing one at your company:
say they prefer digital self-service tools for customer support, such as an online knowledge base, app or chatbot.are more willing to purchase from brands that have a mobile customer service portal.
Blake Morgan is a customer experience futurist, keynote speaker and the bestselling author of the new book The Customer Of The Future. You can sign up for her weekly newsletter
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