3 things top of mind for retailers this holiday season paid Workday
, even despite concerns over trade and tariffs. Some are worried that consumer debt might make a dent on holiday spending, so if that’s the case, it’s even more important where they spend their money. With the litany of factors reshaping the retail experience, hiring and training frontline workers quickly and efficiently, so they’re ready to deliver outstanding customer services should be at the top of retailer’s wish lists.
There are more ways than ever to buy, and that’ll come into play this holiday season. Retailers continue to innovate, like , and it’s all about convenience. Shopping that starts on a website or app and finishes in a store is the norm, so a smooth omnichannel experience is paramount. BOPIS must be an easy, reliable process. Retailers that meet omnichannel demand in the fastest, most convenient way possible will win this holiday season.
this season. So, creative experiential retail will take center stage during this holiday season. If retailers make their spaces so irresistible that they lure shoppers away from their competitors, that’ll be another boon to their holiday success. Frontline workers are often the only interaction shoppers may have with a brand. During the holidays, many will stream into stores, drawn in by fancy displays, personalized offers, and engaging in-store experience.
Retailers should be thinking about their onboarding, offboarding, and training, and how they’ll keep an eye on how their frontline workforce’s performance. The National Retail Federation estimates that over 500,000 temporary workers
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