Chief supply chain officers 👋 Lead your supply chain into the future by implementing these 4️⃣ reinventions. Learn more: GartnerSC
“Using high-performing supply chains as a guide, you can capture a five-year competitive advantage with these four initiatives,” says Jennifer Loveland, Senior Director Analyst at Gartner.Customers enabled by the supply chain to get their own jobs done are twice as willing to repurchase as customers who were merely satisfied. Yet, only 23% of supply chain organizations focus on enabling customers.
According to Gartner research, high-performing organizations pivoted from profit-driven to purpose-driven across the entire organization spanning awareness activities to alignment on roles and decision making . Nearly all supply chain organizations must react quickly to changing conditions, which requires automated decision making. Yet without real-time execution on those decisions, the supply chain will know exactly what to do but will react too slowly.
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