“You know, I really feel bad sometimes. I almost feel like I’m a doctor breaking bad news. Like, ‘So-and-so’s not gonna make it’”
Photo: Courtesy of Universal Pictures Jerry Pozniak, owner and managing director of luxury laundry service Jeeves New York, has been in high-end clothing care for 33 years.
My dad was a dry cleaner. That’s how I got into the business. I’ve seen a lot, to say the least. Some of our clients are celebrities who use pseudonyms. All of our clients have fantastic wardrobes. But the stains are the same ones everyone has. We get red wine on a regular basis. Food, of course, though the more exotic stuff can be harder to get out. Anything with turmeric in it is really difficult. Squid ink, too. There’s blood, urine, vomit, and a lot of makeup. We all have our bad moments.
The No. 1 craziest story has to be the young lady who got married in an Oscar de la Renta gown that probably cost $25,000. They were on an island, and the photographer talked her into wading into the water for photos. When the shoot was over, they rolled up the dress and threw it in a plastic bag. Two weeks later, it’s completely molded. Black mold everywhere. Unfortunately, the dress was destroyed.
Clients get emotional sometimes. We cleaned and preserved a wedding dress for a bride, only to have it sit in the store. When I finally called her after four months, she told me that the marriage didn’t last. It was four months. She didn’t want to pick it up, but I didn’t have the space to keep it. That was tough. Just the other day we had a client who was really upset because her beautiful cream silk dress — I believe it was a McQueen — had bad underarm stains that weren’t correctable.
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