An uprising has been brewing among BetterUp’s career coaches following the company’s recent announcement that it would modify their contracts—resulting in what those mentors said was effectively a sneaky pay cut—according to six coaches.
But just six months later, an uprising has been brewing among the company’s career coaches following BetterUp’s recent announcement that it would modify their contracts—resulting in what those mentors said was effectively a sneaky pay cut—according to six coaches who spoke with The Daily Beast.
Now, amid the internal turmoil, BetterUp says it’s working to modify its original plans—though the details are still vague. The company scheduled a number of town halls for this week and pledged to walk back at least some of the changes. BetterUp, which has worked with Chevron, Hilton, Google, and WarnerMedia, among other high-profile clients, has a stated mission of fusing “world-class coaching, AI technology, and behavioral science experts” to optimize both individuals and organizations. In other words, it’s personal and professional development, but marketed using startup diction.
At first blush, it appeared that BetterUp was planning to raise its rates. “Many of us were very, very excited about it,” one coach said. “Instead what they came out with was a program that cut everybody’s pay in the middle of one of the greatest inflation times in history.” The company seemed ill-prepared for the ensuing blowback. In a webinar last week, an executive appeared to tear up and apologized for the debacle. “I want to acknowledge up front that we could have done a better job of communicating and of managing the change,” she said.
As those issues continue to play out, multiple coaches said the company lacks transparency in other areas, too. “They hired and hired and hired…over the past couple of years. They have so many VPs. Now, I don’t even know what these VPs do,” one coach said.
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