The changes realign the way that American's operational and commercial management teams oversee the day-to-day, following a summer of mishaps.
American Airlines announced changes to its management team, following the retirement of its senior vice president who oversees customer experience. The new realignment is organized around four"business pillars" — Operations, Network, Revenue, and Customer. The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance. Visit Business Insider's homepage for more stories.
American Airlines announced changes to its management team, following the retirement of its senior vice president who oversees customer experience. The new realignment is organized around four"business pillars" — Operations, Network, Revenue, and Customer. The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance. Visit Business Insider's homepage for more stories.
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