Airbnb is pushing out several new safety features in the wake of a shooting that killed five people at one of their bookings, CEO Brian Chesky announced.
Airbnb is pushing out several new safety features in the wake of a shooting that killed five people at one of its bookings, CEO Brian Chesky announced Wednesday.It will establish a "guest guarantee" in case guests arrive at a listing that does not match its online description.The company will conduct manual reviews of high-risk listings.
The changes come after the Halloween night shooting at a so-called "party house" in Orinda, California, that was rented through Airbnb. The company announced it would"Ultimately, we're in the business of trust," Chesky said Wednesday at The New York Times DealBook Conference, adding that he believes the changes "will provide a lot more peace of mind."
The manual review of high-risk listings likely would have come into play in the case of the California listing, which was rented for one night by a guest who lived nearby. The guest claimed to be escaping wildfire fumes,The guest guarantee comes after aon a widespread scam where hosts would inform guests at the last minute that their reserved property was unavailable and ask them to book a different property.
Chesky said the neighbor hotline has been a highly requested feature. With the verified listings and guest guarantees, Chesky said he wants customers to be able to trust their listings and have "peace of mind." Guests will be provided an Airbnb of greater or equal value if their reserved listing does not match the description, Chesky said, and if that cannot be provided, they will get a full refund.
Chesky later hinted that Airbnb is leaning toward pursuing a direct stock listing over an IPO. He said he couldn't comment on direct listing, but added that "we don't need to raise new money." Several other tech companies, including
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