And in Cleveland, as well as cities like Philadelphia, the pandemic and the cities’ high poverty rates mean there are thousands of people behind on their water bills.
The Cleveland Water Department and the Northeast Ohio Regional Sewer District havethat provide relief to low-income water and sewer customers, called the Water and Sewer Affordability Programs.
However, NEORSD spokesperson Jenn Elting said only about 1,600 people were signed up for its Sewer Affordability Program as of November 2021, and records show a similar number signed up for its water counterpart. NEORSD’s 2019 rate study found that only about 12% of people eligible for the Sewer Affordability Program were signed up for it. Since people are very often signed up for both programs, according to CHN Housing Partners spokesperson Laura Boustani, the Water Affordability Program likely has a similar participation rate.
Gill-Cooks had accrued about $600 owed on her utility bills last November, and struggled to get through to Cleveland nonprofit– which administers state and federal utility bill assistance programs – as well as the city’s water discount program. “It’s a really hard situation when they have these resources available, and then you can’t get through because there’s so many other people needing help,” she said.
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