Amazon employees are listening some conversations through Alexa in order to help the voice assistant improve its understanding of speech.
Amazon has thousands of workers around the world who listen to and review private Alexa conversations with the goal of helping improve the speech assistant's technology, according to Bloomberg.
div > div.group > p:first-child"> The report said the Amazon team transcribes the recordings and shares the conversations with other parts of the company in order to make Alexa's"understanding of human speech" better. The team is spread across different regions, including Boston, India, and Romania, Bloomberg said, and some of the workers review up to 1,000 audio clips per shift.
Amazon has never publicly disclosed the role of this group or the fact that human interference is part of Alexa's voice technology. An Amazon spokesperson noted that employees don't have direct access to information that can identify the people speaking or the account that the snippet came from."We take the security and privacy of our customers' personal information seriously. We only annotate an extremely small sample of Alexa voice recordings in order improve the customer experience.
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