The Transportation Department says it is the largest such fine against an airline since rules covering long ground delays took effect about a decade ago.
Kent Nishimura / Los Angeles Times via Getty Images fileThe federal government is fining American Airlines $4.1 million for dozens of instances in which passengers were kept on board planes without a chance to exit during long ground delays.
The department said its investigation revealed that from 2018 through 2021, American kept 43 domestic flights stuck on the ground for at least three hours without giving passengers the chance to deplane. There are exceptions in which airlines are allowed to bend the rules, including for safety and security reasons, but the department said none of those were factors in the flights it identified.
According to the consent order, American said it seeks to avoid any lengthy ground delays, but the 43 flights represented a tiny fraction of 1% of the roughly 7.7 million flights that American and American Eagle operated between 2018 and 2021. The airline said it provided “substantial compensation” to delayed passengers,” and has since devoted more management attention to avoiding delays.
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