An Oklahoma home monitoring company has filed a federal lawsuit against Provo-based Vivint Smart Home, accusing it of using deceptive tactics to lure customers.
Alert 360 has the same attorneys as two other competitors suing Vivint: CPI and ADT. A North Carolina jury on Feb. 17 awarded CPI $189 million in its lawsuit.
There, salespeople would tell the customers things like Alert 360 was going out of business or that the salesperson was there to perform services for Alert 360. The salesperson would then install Vivint equipment or convert them to a Vivint account. The complaint specifically accuses Vivint staff of targeting elderly Alert 360 customers.
Charlie Eblen, an attorney representing Alert 360, on Friday contended Vivint continues to use deception.
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