Customers can’t get their iPhones back if they left them at an Apple Store before they closed amid the coronavirus pandemic
Two crossed lines that form an 'X'. It indicates a way to close an interaction, or dismiss a notification.On March 14th, Apple officially closed every one of its stores outside of China over coronavirus concerns — but stayed open for two days after that just so customers could pick up iPhones or other devices that had been left for repairs.
For customers who missed the two-day pickup window, their iPhones, computers, Apple Watches, and other products are essentially locked up until Apple re-opens its stores — and nobody knows when that might be. The company tried to contact customers with devices being repaired at Apple Stores via phone and email, and many took the chance to pick up their devices. "We made every possible attempt to get people's products back to them," the spokesperson said.
For those customers, their iPhones, Macs, Apples Watches and other devices are essentially stuck in a closed Apple Store for an undisclosed amount of time. Apple's original timeline to re-open its stores was Friday, March 27. That's now changed to "Unfortunately for those who missed the pickup window, there's no way for them to get their devices until Apple Stores re-open, the spokesperson said.
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