Debra Stevens died August 24 pleading for help in newly released 911 calls. The dispatcher can be heard mocking Stevens.
Debbie Stevens was out delivering newspapers in Fort Smith, Arkansas when floodwaters in the riverfront town swept up her car. A distraught Stevens called 911 for help.
The 911 dispatcher replied to Stevens in a mocking tone, flippantly telling her authorities will get there when they get there. Authorities responded to the scene 12 minutes after Stevens first called 911, but because of the floodwaters, it took more than an hour for anybody to reach Stevens' vehicle. By the time police and firefighters were able to secure the car, Stevens had drowned.
When asked why Stevens' call wasn't elevated, which would have put in place a certain set of procedures, Baker said the dispatcher likely wasn't aware of the severity of the situation. Baker told KHBS there's an ongoing investigation into the dispatcher's behavior, but then went on to say the 911 operator did nothing wrong.
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