But most of the tax agency still has a long wish list of improvements and staff additions, with most of its funding boost spread out over the next decade
The IRS has long faced staffing shortages — and shortages of pretty much everything else — after more than a decade of budget cuts. Now flush with an infusion of new cash, the agency is making up for lost time.
In the near-term, it’s made the tax agency a better place to work, employees and union officials told The Washington Post. The IRS’s performance has also improved so far this tax season. It processed 2 percent more returns by March 10 than it had at the same point in 2022, and issued 8.5 percent more refunds, two key indicators, experts say, of the agency’s improvement.For taxpayers, that means better IRS phone service and timely refunds, tax pros say.
“Although this is a historic investment, and there are a lot of things that could be changed right away, there are just some — I’m not going to say intractable problems, but longer-term things that just are going to take some time,” said Chad Hooper, executive director of the Professional Managers Association, which represents IRS supervisory staff.The agency’s growth has addressed problems that IRS officials and labor leaders have identified for years.
“Any time that employees see that there’s another method that taxpayers can contact us, or doing it through the website, that’s huge,” she said. Then-IRS Commissioner John Koskinen traveled the country during that period to meet with employees and hear their concerns. Mostly, he said, workers wanted to know how they were supposed to keep the agency afloat with fewer resources and colleagues. The IRS’s workforce shrank by more than 8 percent from 2013, when Koskinen took office, to 2015, when workplace satisfaction scores bottomed out.
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