Southwest returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home
Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.
On Friday, however, Southwest passengers reported relatively empty flights, some with one person to a row, as the carrier reshuffled routes and sent planes, and crews, to where they needed to be. “My husband kept checking it through the night and early this morning and everything went accordingly,” Rosaria said. “They were super friendly everywhere and not a problem.”
At airports across the country passengers had what could be described as a typical holiday week for travel. It was a stark contrast near Southwest Airline counters, where hundreds of people sat on bags or slept where they could, with the Southwest aircraft sitting on the tarmac yards away, but crewless.
“This has impacted so many people, so many customers, over the holidays. It’s impacted our employees. And I’m extremely sorry for that,” Jordan said. “There’s just no way almost to apologize enough because we love our customers, we love our people and we really impacted their plans.”
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