With Austin City Council on Thursday set to mull Cronk's future with the city, he on Tuesday expressed how sorry he is for the way events have played out. He stood before the council on Tuesday to apologize for any shortcomings in the ice storm response.
“I acknowledge, share, and feel your frustration and anger,” said Cronk. With a family of his own, Cronk sympathizes with many struggling parents that are looking out for their children while their homes are without heat and electricity.
Cronk shared what he’s taken away from this experience, and has already made a note of how he and his team plans to go about things differently in the event of a future weather emergency. “We are still in the midst of recovery, but we will analyze every step of this event and implement changes that will make us better prepared for the next natural disaster and ensure we can protect, inform and assist our residents. Moving forward, we are committed to improving our response and supporting you in the face of these challenges,” Cronk said.
While public opinion is that the city wasn’t prepared, Cronk believes that there’ll never truly be enough preparation for natural disasters, as Mother Nature is oftentimes unpredictable. He wants to be honest about these limitations. “My focus continues to be on supporting the recovery efforts. Austin Energy has coordinated the largest collaborative effort in the city’s history, with utilities from as far away as Louisiana and Alabama arriving to help restore power to customers,” Cronk stated. “We have more than 1,000 crew members working on the remaining power outages.”
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