Banks closed 4,000 branches in 2021 as consumers turned to electronic banking

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Banks closed 4,000 branches in 2021 as consumers turned to electronic banking
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Banks closed 4,000 branches in 2021, frustrating many consumers. Here's what to know as more people start turning to online banking.

OAKLAND, Calif. -- Maybe it happened to you, because it's certainly happening to more of us. Thousands of our banks this past year closed or reduced their hours.The temporary closure of a Wells Fargo Bank in Oakland, for example, caught customers by surprise.

"I'm super annoyed and super irritated. This is a huge inconvenience and I wish something could be done about it," said Dondrea Morgan of Oakland.Last year, Wells Fargo closed 221 branches. That's more than any other bank.Bank of America shut down its Brisbane branch, leaving the small city south of San Francisco without any banks.Chase turned off the lights at a branch in South San Francisco early in the pandemic, but it has since reopened offering a new set of services.

A report from Global Market Intelligence found banks set a record by closing nearly 4,000 branches last year and opened just 1,000 new ones.

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