“I felt a flush of genuine shame seeing Barry’s lined face fall as he absorbed the fact that he was being fired. I’ve been on his side of the table, but never had to swing the ax myself,” remembers reporter SamAugustDean. The future of virtual reality:
A scene from Talespin’s virtual reality firing training module.Jeremy Bailenson, director of Stanford’s Virtual Human Interaction Lab
Talespin found its first major client in Farmers Insurance Group, which needed a new way to train claims adjusters for home inspections. The start-up designed a virtual house, complete with cluttered closets and leaky sinks, that trainees could scour for evidence of water damage. The simulation changed slightly each time, letting new hires rack up months’ worth of experience in just a few days.
Behind the goggles, I could run the program as many times as I liked, trying different approaches without boring my virtual partner or worrying that I was too harsh, or slow, or timid. He went for self-pity. “All I wanted was the best for this company,” Barry said. “You know, this is it for me. I won’t be able to work anywhere else.”
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