Workers at one of the world’s largest call center companies say they are being pressured to sign a contract that lets their employer install cameras in their homes to monitor work performance, an NBCNews investigation finds.
after photos were leaked to news outlets of some of its staff in the Philippines — the country with the highest number of Teleperformance workers — sleeping at work so they could be in the office to respond to Amazon Ring customers in U.S. time zones. At the time,
The document asks workers to agree to having video cameras installed in their home or on their computers, pointing at their workspace, to record and monitor workers in real time. It also states that workers agree to Teleperformance using AI-powered video analysis tools that can identify objects around the workspace, including mobile phones, paper and other items that are restricted by Teleperformance’s security policies.
Unlike Apple, Uber said that it requested monitoring for its workers, but not the entire workforce. Uber spokesperson Lois Van Der Laan said that its customer service agents have access to private and sensitive user information, including credit card details and trip data, and that protecting that information is a priority for Uber.
She was required to keep her computer’s camera on during training, but said Teleperformance has not yet installed additional cameras or monitoring in her home.
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