As the nation's capital grapples with soaring violent crime and homicides, the city's 911 center struggles with short-staffed shifts and longer response times.
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As the nation's capital faces skyrocketing homicides and violent crime, the city's 911 center struggles with worsening staff shortages and longer wait times for callers in distress.Friday after the Washington, D.C., City Council passed emergency legislation requiring the data's release. It showed that more than a third of the shifts in both July and August were short-staffed, and some callers were left on hold for several minutes — a long interval in emergency situations.
"OUC is working diligently to increase staffing by creating a robust pipeline of individuals to become 911 call takers and dispatchers," anreads."The agency participates in job fairs, implemented a $2,500 hiring bonus, and developed a Junior Academy to bring awareness to 911 as a career in our city’s high schools."
"Agency leadership also started monthly ‘Prospect Days’ which aim to reduce the six-month recruitment process by 50%," it continued. The nation's capital is at 190 homicides so far this year, up 28% from this time last year, according to police data.. There's also been 190 murders this year — a 28% increase compared to this time in 2022.
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