Boeing, initially resistant to making changes after deadly 737 Max plane crashes, now 'humbled' amid growing pressure
Boeing invited hundreds of pilots and airline partners to its Renton, Wash., assembly facility Wednesday in a hastily arranged meeting to explain new safety enhancements to its plane automation software and new pilot training programs. By Douglas MacMillan and Douglas MacMillan Email Bio Follow Aaron Gregg Aaron Gregg Reporter covering the defense industry and government contractors.
“The way that it took off in the press and on social media is not something that Boeing is used to,” he said. “It probably took some time to put together a public strategy to deal with that.” The plane maker has to walk a delicate line in its public statements. Admitting that any fault lies in Boeing’s planes, including software, would create legal liability for the company and damage its reputation for safety, said Scott Hamilton, managing director at Leeham Company, an aviation consultant. “Their public statements are completely driven by what their lawyers will allow them to say,” Hamilton said.
On Wednesday, Mike Sinnett, Boeing vice president of engineering and chief project engineer, detailed a set of new flight control features in which an alert will appear at the bottom of the pilot display screen when two of the plane’s external sensors capture different measurements, something that could indicate faulty data.
Michael Quiello, vice president of corporate safety at United, said the airline is “optimistic” that the updates addressed the safety concerns about the 737 Max’s automation system. But, he said, “the U.S. commercial aviation system is the safest in the world because its foundation is built on rigorous data analysis and evidence-based independent oversight, and we look to the FAA to employ these tools as it reviews and certifies this software update.
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