British Airways faces £183m fine over a data breach
BRITISH AIRWAYS , the country’s flag carrier, used to make much in its advertising of being “the world’s favourite airline”. That slogan, which the airline used between 1989 and 2004, trumpeted its status as the world’s largest carrier by international passenger numbers. British Airways also claimed to provide some of the world’s best service, for instance, by introducing the world’s first fully-flat airline seats in 1995.
But nothing has so exemplified the falling standards of service at BA as much as a data hack last summer in which around 500,000 people had their personal data, including their credit-card details, stolen by hackers. On July 8th, the Information Commissioner’s Office , a British regulator, said it intended to fine the airline £183m for the data breach.
But what really angered those who had their data stolen was the reaction of the management of IAG, the group that owns British Airways, which has refused to take unconditional responsibility for the breach. In a statement Alex Cruz, the boss of BA, said that “we are surprised and disappointed in this initial finding from the ICO”.
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