British Airways fined $1.1m by US government

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British Airways fined $1.1m by US government
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The US says the airline did not 'provide timely refunds to passengers' during Covid.

British Airways has been fined $1.1m by the US government over claims it failed to pay refunds for cancelled flights during the pandemic.

According to the transport department, from March to November 2020, BA's website instructed consumers to contact the carrier by phone to discuss refund options, including for flights the carrier had cancelled or significantly changed. "There was also no way to submit a refund request through the carrier's website during this period," the department said.

It said that along with the 1,200 complaints received by the department, BA had received thousands more complaints and refund requests directly from consumers.

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