Everyday automation says that the way to be more productive and earn more money is to use...
Lionel Bonaventure/AFP/TNS
The huge productivity gains of the industrial age didn’t happen just because someone invented a new technology; they happened because people also figured out how best to reorganize work around that technology. A steam engine, for example, would have been no use to textile manufacturing if textile workers had remained a scattered network of independent farmers, as opposed to a group of employees gathered under a single factory roof.
Most office jobs today are a matter of manipulating data. There are a lot of things A.I. can’t do, but it’s very good at writing code to manipulate data. Office workers all just got their own personal tech consultant. They just need to learn to use it. Researchers at the Massachusetts Institute of Technology recently conducted an experiment, reported in a working paper, with 444 “college-educated professionals” who were given a “midlevel professional writing task” like drafting news releases or delicate emails. Half were provided with ChatGPT and half weren’t. The participants who were given ChatGPT took less time, wrote better and reported enjoying the task more.
But if a company can take this momentous step from avoiding to embracing everyday automation, it will have a competitive edge. Companies that promote workers who can automate the tedious parts of their jobs will be more profitable in the long run, because those employees can then do more complicated, more rewarding, more human work. Almost by definition, the work that cannot be automated will be better paid.Until now, you’d have to ask the I.T. department to help automate part of your work flow.
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