What do you think? -- Chick-fil-A has the slowest drive-thru, according to fast-food consumer study - KPRC2 HTX Texas ChickfilA
, the report also takes other factors into consideration, like the number of cars ahead of the customer in line: “Those results showed that 16% of Chick-fil-A customers were in line with over 10 cars in front of them, while the fastest fast food joint, Taco Bell, had no customers reporting that many cars ahead of them – only 1% of Taco Bell customers said they were behind seven cars.”’s drive-thrus were slower because they were busier.
Matt Abercrombie, Chick-fil-A’s senior director of service and hospitality, is quoted in the report as saying the brand has approached drive-thru consistently through COVID-19 — “This idea that we know in the drive-thru the guest wants speed and accuracy, but they don’t want to feel rushed. ... We believe that looking eye-to-eye with the customer allows for a connection that happens at the beginning of the drive-thru.
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