For the fourth year in a row, Chick-fil-A has garnered the highest score in the entire restaurant industry in the American Customer Satisfaction Index.
The remaining chains on the ACSI are at or below the industry average. Domino’s is flat at 79, perhaps another surprise considering its dominant market share position and industry-leading,Citing lack of variety, Little Caesars is the lowest-ranked chain in the pizza category, with a score of 77.
Subway dropped 1% to 79, the only other chain besides Chick-fil-A to experience a decline this year. Subway’s drop comes as the beleaguered chain experiences aKFC showed a 1% gain to garner a 78 score, while sister chain Taco Bell also ticked up a percentage point, to 75. As the ACSI points out, these results coincide with parent company Yum Brands’ ongoing three-year initiative to transform the business.
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