Commentary: Riders deserve reliable service, honest communication and transparency. It’s time for the CTA to take accountability.
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than before the pandemic. Some lines have experienced much deeper cuts than the average — the No. 79 bus, for example, one of the city’s busiest, has had 124 daily weekday trips removed from its schedule, a cut of 25%. There’s an argument to be made that the new schedules provide riders with better planning reliability, since they more closely match the actual levels of service the CTA is providing. But still, 80.6% of scheduled rail service delivered means that nearly 1 in 5 scheduled trains isn’t running. Riders are still being ghosted regularly, meaning they still can’t rely on the CTA.Meeting the Moment
In spite of these major cuts, the CTA still fails to deliver on the new schedule. On Feb. 22, only 82% of scheduled Blue Line trains ran; on Feb. 21, 89%; and on Feb. 20, 84%, our data shows. On Friday, Feb. 17, the worst day of weekday service since the new cuts were quietly enacted, the Blue Line ran just 71% of its scheduled trains. That equates to just 51% of pre-pandemic service.
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