The City of San Antonio celebrated its non-emergency information call center with “311 Day” on Saturday.
City customer service agents have responded to thousands of help requests and reported problems since the app’s launch 23 years ago.
The call center is open seven days a week, from 7 a.m. to 7 p.m., and has 45 call takers. They average about 3,000 to 3,200 calls a week -- that’s about 800,000 calls a year.
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