Customers of the nation's largest cryptocurrency exchange, Coinbase, say their accounts were taken over by criminals and the company's customer service is poor.
For Tanja Vidovic, it was a moment of panic: She had received a series of alerts about someone changing access to her cryptocurrency account. And she realized, as she stared at her computer screen, that nearly all of her $168,000 in holdings was gone — vanished before her eyes.Tanja and Jared Vidovic jumped into cryptocurrency investing in 2017 and watched their funds nearly quadruple over four years., the country's largest cryptocurrency exchange, for their plunge into the virtual currency.
While the cryptocurrency exchange company has grown rapidly, complaints have continued to arise. Since 2016, Coinbase users have filed more than 11,000 complaints against Coinbase with the Federal Trade Commission and Consumer Financial Protection Bureau, mostly related to customer service. The CFPB responded to one of Ben's ensuing complaints with an answer from Coinbase's Regulatory Response Team. The email noted that transactions on the blockchain are irrevocable and said Coinbase's insurance policy does not cover theft from individual accounts.
"Most people who contact me would tell you it's poor customer service," Silver said. "They're being almost victimized twice. Because they themselves have almost no ability to contact Coinbase and deal with them directly, they're forced to retain professionals." BBB said it sent a letter to Coinbase in order to address the customers' complaints and receive feedback from any implemented improvements.
Complaints abound on Reddit and Twitter as well, where the company's support accounts often publicly reply to the messages, sometimes writing that they have "escalated" the issue to an appropriate team.
México Últimas Noticias, México Titulares
Similar News:También puedes leer noticias similares a ésta que hemos recopilado de otras fuentes de noticias.
Leaked footage shows grim conditions in Iran's Evin prisonIn one part of the video, a man smashes a bathroom mirror to try to cut open his arm. Prisoners—and even guards—beat each other in scenes captured by surveillance cameras.
Leer más »
Inaugural Poet Amanda Gorman Says She Wants to Run for PresidentAmanda Gorman has been planning her run for president since she was 11!
Leer más »
Fuel-cell vehicles are set for big gains in China's commercial truck market, JPMorgan saysFuel cell vehicles could account for one-third of commercial trucks in China by 2050, says JPMorgan's Elaine Wu.
Leer más »
WSJ News Exclusive | Regulators Scrutinize a Robinhood Marketing Ploy: Free SharesOnline broker Robinhood faces a backlash from public companies and scrutiny from regulators over the cost of delivering proxy materials to millions of new shareholders.
Leer más »