Airline travel is back to what it was before COVID. In fact, it’s predicted that travel this summer will break all-time records.
about nearly 33,000 flights -- asking about everything from ease of check-in to delays to cleanliness to price! Here are some of the highlights:The airline with the top overall satisfaction score for economy travel was Hawaiian Airlines.
The big three -- Delta, United and American -- were in the middle, and Frontier Airlines was at the bottom of the list.And it’s no surprise that the members who took business or first-class flights were more satisfied than those who flew coach, where traveler’s top gripe related to airline seats! “Twenty-six percent of folks in coach reported either being uncomfortable, booked in the wrong seat, or not able to sit with family!” said Tian Wang, Consumer Reports’ senior survey research associate.Twenty percent of travelers had gripes related to flight schedules, things like delays, reschedules and cancellations. Yet, most people surveyed did not formally complain to the airline.
“Whatever your air travel issues – it’s important to log complaints with the airline while you are still at the airport. If you’re stranded, you may be owed meals or a hotel room, or even money if you’ve bumped from your flight,” said Wang.
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