McDonald's is switching to offering drive-thru and delivery services only, but that's just for its company-owned stores, which make up less than 20 percent of all McDonald’s locations
Over the past week, in response to the COVID-19 pandemic, plenty of restaurant operators have taken it upon themselves to close their restaurants or pivot to takeout and delivery, even in areas where the local government hasn’t officially ordered a closure. Today, McDonald’s is becoming the biggest restaurant operator to take that step, closing its restaurants while continue to offer drive-thru and delivery service.
Mark Salebra, chair of the National Franchisee Leadership Alliance, says “Franchisee leadership completely supports the decision to adhere to social distancing guidelines and ensure that large groups of customers are not gathered together inside our restaurants.” However, as independently-owned restaurants, franchises outside of theThe divide between company-owned and franchised stores is also an issue when it comes to.
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