Crime app Citizen rolls out fee-based tool for U.S. users to contact safety agents

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Crime app Citizen rolls out fee-based tool for U.S. users to contact safety agents
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U.S. crime alert app Citizen is launching its first paid feature, offering subscribers access to a live safety agent when they are in 'stressful or uncertain situations'.

The logo for the Citizen app, is displayed on a screen in this picture illustration taken August 2, 2021. REUTERS/Brendan McDermid/IllustrationAug 3 - U.S. crime alert app Citizen is launching its first paid feature, offering subscribers access to a live safety agent when they are in "stressful or uncertain situations".

The new feature, called Protect, can monitor a subscriber's location if they feel unsafe or connect them through video or text with a Citizen employee who can escalate calls to 911 or first responders. The app, originally launched in 2016 under the name Vigilante, has in recent months been expanding its remit. Protect, which will cost $19.99 a month, has been in testing with nearly 100,000 users but is now available for the app's almost 8 million users.

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