USA TODAY spoke with Oscar Munoz about his new book, the state of air travel and why employees should come before passengers.
Progress for disabled travelers is not coming fast enough
Q: The average traveler probably has a perception of the CEO of an airline as possibly being a little out of touch. I’ve always wanted to ask an airline CEO this: Did you fly economy when you ? Q: One of the ways United sets itself apart from its competitors is its commitment to sustainability. Why do you see sustainability as United’s big issue that it’s positioned to address?
A: People that are not in minority cohorts, it’s often hard for people to understand what it means for a person of your same heritage to see another person of their heritage in a position of authority, of leadership. It is heartwarming; it is tear-jerking, the level of response I would get when I went to a lot of our facilities.
If you want the economy to return, you need to have business and commerce return. In order to have business and commerce you have to have people flying and you can’t do that without an airline, and if we as an airline shut down and furlough all our people, you just don’t bring them back in a week or a month. Pilots need to constantly fly to be certified, so if you send them home you have to spend a lot of time certifying them.
A: The history of the United turnaround was our employees because we could not have done anything we’ve done without their complete support and buy-in.
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