![Customer Service Déjà Vu [Infographic]](https://i.headtopics.com/images/2019/12/10/forbes/10-mind-blowing-stats-on-why-the-today-s-customer-service-looks-a-lot-like-yesterday-s-paid-servicen-1204347528612843520.webp)
10 mind-blowing stats on why the today’s customer service looks a lot like yesterday’s paid servicenow
There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal with today are the same they dealt with 20 years ago. Which raises the question: Why does delivering quick, effective customer service continue to be such a vexing business challenge?Sure, there are the usual suspects.
The complexities of multiple-channel engagement, growing customer expectations, and frustrating silos between customer-facing departments come to mind. But these are the same issues being written about inThis infographic pulls together 10 mind-blowing stats on the state of customer service—and what it will take to put customer service on the fast-track to the future.
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