A glitch in Dexcom's glucose monitoring system kept diabetes patients in the dark over the weekend
Dexcom has experienced technical issues since Saturday morning, keeping parents from learning when a child with diabetes is experiencing dangerous blood sugar swings.As of Monday, the service was still intermittent for some users.continuous blood sugar monitors are designed to make it easier for patients with diabetes to get frequent readings without the finger prick system. The company's device can be worn as a patch and has a tiny sensor that is inserted under the skin.
"We are still investigating official root cause," the company said. "We did not release any updates or changes to cause this issue, further complicating our investigation. However, we have determined that a server overload occurred due to an unexpected system issue that generated a massive backlog, which our system was unable to sufficiently handle."to address the problem," and recommended that customers follow updates on its Facebook page.
Type 1 diabetes affects more than 1.2 million Americans. It impairs the body's ability to produce the hormone insulin, which normally comes from the pancreas. Patients use trackers to monitor their blood sugar levels so they know what their body needs, whether it's more sugar or an insulin injection.
Over the holiday weekend, many parents took to social media to describe the anxiety they experienced from the glitch that kept them from getting alerted overnight if their child's blood sugar levels dropped too low.Mark Turner, co-host of the "Dads and Diabetes" podcast, said that after dealing with the stress all weekend, he was nervous about dropping his 11-year-old daughter off at school on Monday morning.
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