President Biden's executive order would require transparency in airline fees and refunds for services airlines fail to provide.
Brian Deese, director of the National Economic Council, previewed the airline directives during the White House press briefing last week, and said it will"establish clearer upfront disclosure of fees" so that"consumers have more and better information and understanding of what they actually are paying for.", passengers are entitled to a refund if bags are lost, but not if they're delayed.
The order also calls for an update"on enforcement activities to address the failure of airlines to provide timely refunds for flights cancelled as a result of the COVID-19 pandemic" as well as"measures to support airport development and increased capacity and improve airport congestion management." In a statement, industry trade group Airlines for America said competition in the industry is already"robust," and"has generated unprecedented levels of affordability and accessibility, benefitting the customer at every level."
"This vigorous competition has led to historically low airfares – even as U.S. airlines transported a record 2.5 million passengers each day in 2019," said the statement from the group, which includes American Airlines, Delta Air Lines, JetBlue Airways, Southwest Airlines and United Airlines.
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