Eating disorder helpline disables chatbot for 'harmful' advice

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Eating disorder helpline disables chatbot for 'harmful' advice
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Eating disorder helpline that reportedly planned to fire its human staff disables its chatbot after a woman said it told her to count calories, weigh, and measure herself weekly

on Monday about her experience with Tessa, saying,"Every single thing Tessa suggested were things that led to the development of my eating disorder."The Daily Dot, NEDA's vice president of communications and marketing, commented on Maxwell's post saying,"This is a flat out lie." Maxwell told The Daily Dot that Chase deleted the comments after Maxwell showed her screenshots of her conversation with the chatbot.

In a statement shared with Insider, NEDA CEO Elizabeth Thompson said NEDA has"not seen any of the kinds of messages or issues reported on Monday with any previous users," since the chatbot was made available to the public in February 2022. "As the leading nonprofit in the eating disorders field, with regard to the weight loss and calorie limiting feedback issued in a chat Monday, please know that language is against our policies and core beliefs," Thompson told Insider, adding that NEDA is working with X2Ai, the developer behind the chatbot, to make sure the content is safe.

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