An AI-powered chatbot that replaced employees at an eating disorder hotline has been shut down after it provided harmful advice to people seeking help.
"Every single thing Tessa suggested were things that led to the development of my eating disorder,"
Sharon Maxwell, who describes herself as a weight inclusive consultant and fat activist, on Instagram."This robot causes harm."A post shared by Sharon Maxwell "It came to our attention last night that the current version of the Tessa Chatbot, running the Body Positive program, may have given information that was harmful and unrelated to the program," the group said in a statement."We are investigating this immediately and have take down that program until further notice for a complete investigation."
The statement didn't note whether NEDA would replace Tessa with a human-operated helpline. The organization didn't immediately return a request for comment. The NEDA helpline workers who had been fired and replaced by Tessa wrote on May 26 that they were disappointed in the decision to replace them with AI technology."A chatbot is no substitute for human empathy," they said in a tweet, adding that the decision would harm people with eating disorders.
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