European markets are heading for a higher open Thursday, reversing negative momentum seen for much of the week.
UBS has downgraded the shares of a company, which has around 400,000 customer service agents worldwide, over the"significant uncertainty" it faces from the rise of artificial intelligence.
The investment bank downgraded its rating on the stock from"buy" to"neutral," citing concerns that new AI tools could significantly disrupt the customer experience industry that the company dominates.
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