'You've got people walking around on fixed income and they can't afford to pay a $500 bill,' Burns said. 'I would like to see mistakes corrected and I would like to see communication. There's no communication!'
This next story doesn't involve a huge dollar amount, but it does make you wonder about the botched bureaucracy. CBS 2 Investigator Megan Hickey introduces us to a veteran who turned to us, after the city ignored him. Seventy-three-year-old Air Force veteran Danny Burns had a hard enough time saying good bye to his West Lawn home of more than 40 years.Burns sold this house in January. He had no problems at the closing and received the certificate showing he had paid off his water bill.
"Here's April 12th, it went up to $405. And again, I'm still writing letters to the city," lamented Burns.
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