An exclusive interview with Zoom CEO Eric Yuan on giving K-12 schools his videoconferencing tools for free
Yuan, the entrepreneur who knows that answer best, is unperturbed. He’s already working on new features for Zoom focused on a work-from-home lifestyle, from better face lighting to a lecture tool for professors, while he continues to roll out Zoom free to affected schools. Above all, he argues it’s actually a pretty great time to work at Zoom.
Since Zoom went to a work-from-home policy nine days ago, Yuan has been learning how it holds up as a full-time remote tool first-hand. So far, he’s pretty happy – if a bit worn down by the volume. “On the one hand, we like working from home; we’re using our own services,” says Yuan. “On the other hand, somehow, I do not know why – maybe because of the recent demand, maybe the working at home – we just have more meetings working at home than in the office.
In those data centers, Zoom operates a cloud architecture using auto scaling, a method that monitors usage of applications and makes it easier to add more computing power when demand increases, then ratchet it back down to save costs when demand drops. Zoom’s data centers were set up to handle surges of traffic of 10x the normal, or 100x, says Yuan. “The beautiful part of the cloud is, you know, it’s unlimited capacity in theory,” he says.
Another feature that has moved up on the product pipeline came from feedback from a professor using Zoom to host lectures for his class. The new lecture-focused feature would make it so that every student’s video was on from the same angle, allowing the teacher to see how students are reacting – and who is paying attention – like they were physically in class.
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