Facebook’s oversight board rebuked the company for not being forthcoming about exempting high-profile users from its rules, following a WSJ investigation
from the platform to the board this spring. The company only gave limited detail when asked directly about it by the board. Facebook’s public disclosures about the program made at the board’s recommendation at the time were insufficient, the board said.
That article described how the XCheck system, initially intended as a quality-control measure for actions taken against high-profile accounts, had grown to include millions of accounts. A 2019 internal Facebook review found that the practice of whitelisting was “not publicly defensible,” according to documents viewed by the Journal.
Before the Journal’s article, Facebook had told the oversight board in writing that its system for high-profile users was only used in “a small number of decisions.” On Thursday, the board said Facebook had admitted in recent weeks that it shouldn’t have done so because “its phrasing could come across as misleading.”
The company also told the board that it now reviews 84% of the content produced by entities in the XCheck system. That is an increase from the 10% of XCheck content reviewed in 2020, according to a document reviewed by the Journal. “In response, board members expressed concern that the cross-check system has such a sizeable backlog,” the oversight board report said.
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