What if you paid extra for a service that the dealership later refused to honor? It’s happening to dozens of customers at two big Houston area car dealerships and many of those consumers reached out to KPRC 2 Investigates for help.
When you buy a new car we know car dealerships offer all sorts of add-ons for more money. We are talking about perks like window tinting, vin etching, and extended warranties. But what if you paid extra for a service that the dealership later refused to honor? It’s happening to dozens of customers at two big Houston area car dealerships and many of those consumers reached out to KPRC 2 Investigates for help.
Viewers contact KPRC 2 Investigates after they were told their 'oil change for life' deal was no good. What does the law say? What about the dealership? Investigator Amy Davis gets answers for consumers.Jurgena protested and so did dozens of others.11 complaints from Honda of Clear Lake customers“The company has not responded to any of the consumer’s complaints or reviews regarding this issue.
“The previous ownership owned that. Now it’s a whole new ownership and it’s been that way for almost 3 years,” said General Manager Teno Fontenot.“Oil changes for life was not a contract, but instead an offering to their new car buyers. The program was terminated by the former owner before we acquired the dealership.”
Lithia Motors posted a flyer at Honda of Clear Lake that reads “Effective July 28, 2022, any and all prepaid oil changes administered by John Eagle will expire.”“That is a contract. Somebody’s gonna have to pay for it. It’s not gonna be the consumer,” said consumer attorney Medhi Cherkaoui.
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