Gartner has identified the top government technology trends for 2023. Read more in the Gartner Newsroom: GartnerIT techtrends digitalgovernment
initiatives with current priorities to pursue digital transformation, while also optimizing operational costs.By 2024, Gartner predicts 60% of government AI and data analytics investments will directly impact real-time operational decisions and outcomes. AI for decision intelligence provides governments with rapid, accurate and early decision-making capabilities at scale.
TX creates synergies and coherence among traditionally siloed disjointed CX, EX, multi-experience and user experience disciplines in support of government transformation. CIOs can reduce experience friction points by mapping, visualizing and redesigning citizen and employee journeys.Gartner predicts over a third of national governments will offer citizens mobile-based identity wallets by 2024.
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