With more people opting for text or email instead of phone calls these days, experts worry some are developing 'phone phobia.' The biggest concern? Gen Z. JohnBDias reports.
Research out of Australia shows that 90 percent of Gen Z are anxious about speaking on the phone, and some say an awkward phone call is one of the top three things they would want to avoid in life.
With land lines becoming obsolete and younger generations getting their own cellphones earlier in life, experts say kids aren't learning the proper phone skills. Copps has coached more than 15,000 workers on how to communicate properly. She thinks moving forward, things may get worse Copps says while phone conversations are becoming less prevalent in the workplace, everyone should still know how to speak on the phone. She even suggests how you can practice.
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