Practical guidance: Applying the Francis Commitment to avoid any bias or racism
Patients go out of their way to avoid troubling their doctors because they know that we are busy. They often view our profession as one of the most important in the world. We need to let them know that they are the reason we do what we do.
Once trust and cooperation are established, treatment and compliance are much easier. Both the patient and the caregiver can begin to enjoy and take full advantage of future encounters.Validation is very important to all of us. We should show interest in the patient and ask questions about the patient's life. Treating a person like family does not mean that we share our cell phones or invite them to our home.
I once traveled with my wife to see a specialist. His office had requested a ton of labs and images that took us weeks to collect. We got to her appointment to find that the doctor had not even reviewed the information. He was asking questions about things he should have already known. When late, I always apologize to the patient and give the reason for my lateness. We are often unaware of the huge effort it takes some patients to get to their appointments on time. It shows disrespect when we are late and do not even address it with the patient. If this appointment was essential to us, we'd be on time.Let the patient know that they will not be alone. I tell them that their contribution is equally — and maybe even more — important.
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