What this pet food company did for him was so sweet.
Joseph Inabnet recently learned about the pain of losing a beloved pet when he was forced to put down his dog, Bailey, in October 2018. However, the Virginia-based man got a loving dose of support from an unexpected source, the online retailer Chewy.com, and the incredible act of customer service has gone viral.
In a Facebook post, Inabnet explains that he fed his pug a very expensive type of prescription dog food, that cost about $70 a bag. When his pup passed away he was left with a full, unopened bag of chow, and decided to reach out to Chewy and see if they would allow him to return it. Instead of asking him to send it back, they told him to donate and that they would offer him a full refund. He was more than content with their great customer service, but what they did next seriously shocked him.
First, they sent him a super sweet card. “Pets come into our lives, leave paw prints on our hearts and are forever changed,” the sweet, handwritten note read. ” We’re sending lots of love and positive thoughts. If you ever need anything, we’re always here.” Are you getting goosebumps yet? Because we totally are.
But that’s not it. The company decided to go next-level customer service by having a personalized oil painting commissioned.the card and painting below,” Inabnet wrote in the Facebook post that has been shared over 82,000 times. “I have also provided picture of Bailey that I must have uploaded to Chewy at some time. This is a real oil painting, and the artist,Because he was so floored by Chewy’s customer service, he wanted to share the amazing act of kindness with the world.
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