Steven Kramer, CEO of WorkJam, identifies challenges facing brands and retailers and a solution.
To better engage hourly staff and improve the frontline employee experience, Steven Kramer, WorkJam chief executive officer, said companies should take a more holistic view of mental well-being and equip store staff with the kinds of digital tools that desk-based workers rely on each day.
WWD: Some CEOs are working a few shifts on the front line to better understand their employees’ experience. Is that enough to lead to real improvements?Certainly, walking a mile in another person’s shoes can be enlightening. I think even leaders who worked the retail front line early in their careers and then came up through the ranks can benefit from experiencing firsthand what hourly associates’ day-to-day work lives are like today.
Consider, for example, how many corporate employees are able to take a mental health day whenever needed as part of their benefits package. It’s much more challenging to roll out that policy in stores because providing a great customer experience requires having an appropriate level of staff on site during business hours.
WWD: There’s an increased focus on collaboration among teams in large organizations today. How can frontline workplace tools help with that?Two-way communications solutions can help teams work together and align more closely across store locations, geographies and all organizational levels. They drive employee engagement by giving hourly associates a voice and a way to reach decision-makers in corporate offices directly.
México Últimas Noticias, México Titulares
Similar News:También puedes leer noticias similares a ésta que hemos recopilado de otras fuentes de noticias.
Bitcoin in Danger? Michael Kramer Forecasts Shocking BreakdownAs Bitcoin's price continues to languish below $27,000, a prominent market strategist has expressed concerns about a looming Bitcoin market breakdown
Leer más »
Steven Crowder calls out Kamala Harris over small businessesCrowder took umbrage to a post shared on Harris' Twitter account about the importance of investing in small businesses.
Leer más »
Cannes: Marco Bellocchio on Why His Competition Film ‘Kidnapping’ “Needed to Be Done in the Italian Language”He also shares that Steven Spielberg and Julian Schnabel considered telling the story.
Leer más »
James Gorman steps down as Morgan Stanley CEOMorgan Stanley CEO James Gorman announced he is stepping down from his chief executive position at the bank's annual shareholders meeting this week.
Leer más »
Analysis: Vodafone's new CEO faces tough calls to reconnect with investorsWhen Vodafone named Margherita Della Valle as CEO last month, investors adopted a wait-and-see approach to whether the company veteran was the right person to jolt it out of a deep malaise.
Leer más »
Rolls-Royce CEO: Order A Spectre Now, Take Delivery In 2025The Rolls-Royce Spectre is enjoying strong demand from its well-heeled consumers, to the point that deliveries will take longer than targeted.
Leer más »