After days of paralyzing winter weather, thousands of Southwest Airlines flights have been canceled, stranding frustrated passengers across the country,
After days of paralyzing winter weather over Christmas weekend, thousands of Southwest Airlines flights have been canceled — stranding holiday travelers across the country.
Southwest said it anticipates additional changes ahead of the New Year travel period. The airline told CNN that “those whose flights have been canceled may request a full refund or receive a flight credit, which does not expire.” The most affected airports are Denver, Las Vegas, Chicago Midway, Baltimore/Washington, and Dallas Love Field — where Southwest is based.“When there’s more than 10,000 flight cancellations over the past week, it takes time for airlines to work through and reaccommodate the backlog of travelers,” he said in an email.
On social media, customers griped about long lines to speak with representatives as well as problems with lost baggage and excessive wait times or busy signals on the airline’s customer service lines.
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