High-tech check-ins are fast and efficient — but who can access your information?
"A visitor management system is still a computer, and it still has the same vulnerabilities," said the authors of a study that found multiple issues with the new technology.Get breaking news alerts and special reports. The news and stories that matter, delivered weekday mornings.Receptionists or security guards are increasingly being replaced by self check-in kiosks for visitors to businesses, public buildings, schools, hotels, and hospitals.
Automated visitor security is a relatively new technology that’s expected to become more widely adopted in the next few years. The global market for visitor management systems was $824 million last year and should top $1.
“Obviously, identity theft is a major concern, but there's also a lot of information that can be gleaned just by understanding the meetings that are going on at a company,” Henderson told NBC News. For example, knowing that a management team from a related company has visited recently could signal future merger and acquisition activities.
The companies selling these visitor management systems claim they can maximize front-desk efficiency and enhance security because these automated attendants can scan various forms of ID and screen visitors against criminal databases and internal red flag lists. “You’ve gone from maybe the clipboard getting stolen with that day's visitors’ information being compromised to a magic box in the lobby. If it gets compromised, you're talking about six months, maybe six years’ worth of visitor logs being compromised, however long that thing has been there,” Henderson told NBC News.
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